Make a complaint

The Association tries to provide the best possible service, but we don’t always get it right. When this happens we want to know about it. You have the right to complain.

We treat complaints very seriously. If we have made a mistake, if our service is not to your satisfaction or if there is a problem with your flat which is our fault, we will apologise and try to remedy the situation as quickly as possible.

Our complaints policy can be viewed within the Policies Section of the website and it outlines how the Association progresses complaints. Complaints may be submitted in writing to the Association’s Head Office or by email to

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